Service Level Agreement
A Service Level Agreement (SLA) is a formal contract between a service provider and customer that defines the expected level of service, including quality, availability, and responsibilities . It sets clear metrics, response times, and performance standards while outlining consequences for not meeting these agreed-upon terms, helping both parties understand their obligations and expectations.
A Service Level Agreement (SLA) is a formal contract between a service provider and customer that defines the expected level of service, including quality, availability, and responsibilities . It sets clear metrics, response times, and performance standards while outlining consequences for not meeting these agreed-upon terms, helping both parties understand their obligations and expectations.
A Service Level Agreement (SLA) is a formal contract between a service provider and customer that defines the expected level of service, including quality, availability, and responsibilities . It sets clear metrics, response times, and performance standards while outlining consequences for not meeting these agreed-upon terms, helping both parties understand their obligations and expectations.
A Service Level Agreement (SLA) is a formal contract between a service provider and customer that defines the expected level of service, including quality, availability, and responsibilities . It sets clear metrics, response times, and performance standards while outlining consequences for not meeting these agreed-upon terms, helping both parties understand their obligations and expectations.
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